2018-11-19 15:43:44



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Contact Free shipping on all UK orders
30% off this weekend
  • UK
  • Rest of Europe
  • US / Canada
  • France
  • Brunei
  • Cambodia
  • China
  • Hong Kong
  • Indonesia
  • Japan
  • Korea
  • Macau
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To know when your order is likely to be delivered, please view the Delivery and Returns page. We dispatch all orders placed before 1pm the same working day. During our sale periods it can get very busy and orders may take a little longer to be dispatched but we will let you know of any delays as soon as possible. 

If there's something you want to know about your order, please get in touch with our customer services team on help@j-w-anderson.com

Returns And Exchanges

For more details on how to return or exchange an order, click on Delivery and Returns at the bottom of the page.

Password Problems

If you've forgotten your password, click on the forgotten password link on the Account page. We'll send you a temporary password to your email address. This will give you access to your account where you can then enter a new password.

We can't access your password on your behalf as the database is encrypted for your security.


Washing Garments

We use the finest fabrics to make our clothes. All our clothes have washing and care recommendations. Most require a machine wash at 40° degrees. Once you've washed your garment, reshape it while it's damp by holding the side seams together and shaking the garment, then drying it flat.


Currencies you can pay in

Our website does not automatically select the currency that matches your delivery location. You must change this manually in the top right hand corner of the page. 

For deliveries to the UK, we will bill you in Pounds Sterling (£) and to the European Union in Euros (€).

Standard rate VAT is included in all orders to the UK and Europe. 

For deliveries to the US, we will bill you in United States Dollar ($) and to Canada in United States Dollar ($).

Where applicable, you will be responsible for any local country import duty.

Credit/Debit Cards We Accept

We accept Switch, Visa, Delta, Mastercard and Amex. We're sorry but we don't accept Diners Club, Discover, Maestro or Solo cards. 

Data Security When You Pay

When you pay online, you can be confident you are in a secure environment. All our card transactions are handled through Braintree, which is a validated Level 1 PCI DSS Compliant Service Provider. Braintree is on Visa's Global Compliant Provider List and MasterCard's SDP List.


Cardholder data is stored by Braintree using one of the most advanced encryption methods available. Braintree uses multiple encryption keys which are stored on different physical servers. A data thief would not be able to make use of information stolen from a database without also having the key. The data store where cardholder data is kept cannot be connected to via the internet.

All communication between Braintree and us is conducted in a secure fashion using SSL.

If You Suspect Fraud

Given our high levels of security, it's very unlikely fraudulent use of your card will take place on our website. But if a fraudulent transaction does take place, first contact your credit or debit card company so they can protect your card and reimburse you. Then let us know at help@j-w-anderson.com and we will work with your card company to minimise any further inconvenience to you.

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